Shipping, returns and other information

EU

Due to the VAT changes which commenced 1st July 2021, I am able to ship to the EU, however there may be additional charges when the parcel reaches your country. It is the customers responsibility to pay any additional charges.

If the parcel is returned to me in it's original condition, I will contact you and offer a full refund.

Shipping Costs

Standard UK Shipping

All orders are shipped first class through Royal Mail

if your items fit within the small parcel size (eg hiya hiya notions) the postage is £2.00.

For all other parcels postage is £3.90.

Advents are shipped second class signed for at no additional costs to the customer.

International Shipping

Flat rate of £17.00 using international tracked and signed.

US Shipping

Flat rate of £20.00 using international tracked and signed.

Processing Times

All ready to ship orders are packed and with Royal Mail within 3-5 working days. If we am unable to do this, I will be in touch with you to confirm.

Once the package is with Royal Mail, we have no control over how long it takes to get to the customer.  Please be aware, around the Christmas period there are often delays.

UK Shipping

First Class 1-2 business days

Second Class Signed For 2-3 business days

Tracked and Signed

Europe 3-5 business days

Rest of the world 6-7 business days

Customs

International orders may be subject to customs duties and taxes. Following Brexit, this applies to any orders outside of the UK. These charges are the responsibility of the customer and Blue Fern Yarns cannot be held responsible for delays or additional costs that may arise once your package has left the UK. If you do not accept the package and the good are returned to myself, a refund will be issued up to the value of the goods, less any fees charged to Blue Fern Yarns.

Returns Policy

Blue Fern Yarns' goal is to ensure complete satisfaction with our products. If there is some reason you are not happy please get in touch and we will do what we can to rectify this.

  • Get in touch within 14 days of receipt of your order.

  • Goods must be returned in their original condition (i.e. skeins not having been caked or knitted etc.)

  • Cost of postage to return items are at the cost of the customer.
    For your protection, we recommend returning through a tracked delivery service.

  • Upon receipt of the product(s) in the original condition, we will issue a refund within 14 days for the amount charged for the product to your original payment option, excluding fees and shipping costs.

Exclusions to returns policy

Any dyed to order yarns and pre-ordered items are not eligible for returns, this includes Advents.